Thanks for shopping at Apryl Koch Nutrition.

If you have any questions or discrepancies with your order or any issues with any of the products you have purchased from Apryl Koch Nutrition, please let us know as soon as possible so we can endeavour to sort it out promptly. Our friendly staff will assist you in returning, exchanging or replacing the products in question as required or simply answer your question.

Returns

• Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return.
• We do not accept change of mind returns.
• If you wish to return a faulty or damaged product, you must notify us by sending an email to hello@aprylkochnutrition.com.au
• To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
• Replacements, credits or refunds will be processed after the product has been received and checked into our warehouse. Replacements will be issued for the same product only. We do not exchange for a different product.

Refunds

Apryl Koch Nutrition handles returns and processes refunds in accordance with the Australia Consumer Protection legislation. Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refund payments may take up to 14 business days to be received. Refunds are made at the discretion of Apryl Koch Nutrition.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

PLEASE NOTE:

• All claims must provide appropriate evidence and information requested to be verified and approved by the customer service team prior to the goods being returned.
• The goods must also be returned in clean, salable condition and within the same packaging.
• Please do not dispose of any products in question relating to your claim until the claim has been finalized as it may be required as evidence and/or further investigation.